Lizzie Posted October 21, 2010 Share Posted October 21, 2010 We have a pretty organized cancellation list at the shop. We don't have tens upon hundreds of walk-ins in a day, 2 at best, and everything else is on appointment; therefore, the cancellation list was built out of necessity to keep people working and on their toes when a no-show or cancellation pops up. Not to mention that people hate waiting for appointments and so to make up for that we are always calling people to fill in spots and avoid appointments like that where necessary. The problem is that it's become almost useless: We statistically can call every person on that list and offer spots - and of course to those people who said they'd drop anything to come in - and they're NEVER available. It becomes a waste of money having my counter staff calling around to hear people incredulously tell them they have to work - as though we are insane for even suggesting they might want this last minute opportunity. Is this the same everywhere? I'm curious if we are just on a year long run of sketch bags!!!! Quote Link to comment Share on other sites More sharing options...
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