shaneenholm

CUSTOMER RESPECT...OF COURSE IT EXISTS...WHERE WOULD WE BE WITHOUT CUSTOMERS.... It is very varied...like someone said there are all kinds of people..so there are all kinds of tattooers....Most people when they first come in the shop think i am scowling at them...but i cannot see past 15 feet so I am trying to discern who it is....
I work in a street shop..I always have worked in a street shop...I like it.....I always liked Mikey perfettos(pronounciation..not spelling) way of running a shop...the dry erase board you put your name on...whether you want a back piece or a litlle kanji...you get your name on the board..you will get tattooed that day... he takes the board away at a certain point and you gotta come back tommorrow...Also his customers are fiercely loyal...people go there with sleeves or work from really great and well known artists and his customers will look at it and say.."those are nice...but look at the ones Mikey put on me"
Tattooing has turned into a real whirlwind...more people today getting tattooed than ever...more tattooers tattooing than ever...more personalities....I promise i will not go into a "back in the day" rant.. I am not sure if it was better back then anymore but with the tattooer and tattooed population exploding that adds alot into what is happening...With all these people comes all these personalities and egos and behavior....
It is a imperative for a tattooer to remember that his customer may have worked 40 hours for the 200 bucks you are gonna get in an hour or two...and it is also hard to have 6 or 7 18 year old girls ask you'what place hurts the least on the body and i can hide it from my parents" naturally I think...if you want a tattoo you will get it where you want it regardless of the pain...it is a tightrope or have people coming at you all day asking"how much would you have charged for this?" rolling up their sleeve...
but it is important for customers to remember that a tattoo machine is not a magic wand...(well Id swear it is in some peoples hands)Like all the young tattoo-ologists that come with their friend to get their first and you put the pattern on and they ask their friend rather than look in the mirror...or the facebook thing...tattooing with people trying to film it to put it on line with their phones...or when you go to dip your machine in ink they slip a camera in and take a shot of a pattern with one line....I mean it is alot....
then the memorial tattoo.... they are going thru the biggest changes in their life and you are poking holes in them...there is so much going on that people do not realize....and while all that is going on you may have had a fight with your significant other, or your kid or grandkid is sick....but you have to leave all that outside of what you are doing..
Then we have that all too ga-narly EGO...on both sides of the fence...Like in sobriety at the end of a 12 step meeting they say the lords prayer and I heard a guy say "deliver us from ego" rather than "deliver us from evil"...ego is a huge thing...more now than ever...Opinions(like mine i am typing out now) are a big factor too....what was it rollo said"alot of tattooers are building monuments to themselves rather than doing what the customer wants"
people get tattooed for all kinds of reasons..and sometimes people think a tattoo is gonna change their life...its not...it is just them with a tattoo...
Then the cool factor... right??? I had a guy tattooing for a couple of days at the shop who used to have a serious attitude...not anymore..and i asked him about it.and he said he learned it..like watching more 'experienced" tattooers act bothered by the customers...Its actually pretty funny when you think about it...but he realized that is what he thought he was suppose to act like...and you tattooers would laugh if you knew they guy he learned from...this guy was notorius like sitting behind a counter with his hands hidden smiling and talking to the customer while flipping them off with both hands
Most Tattooers start hanging around shops very young...they are very impressionable...it is the old nature versus nurture arguement..and one day the nature wins over if they were nurtured liked the guy i just mentioned...unless they are naturally nitwits to begin with...but they may have learned that arrogant behavior....but usually they will lose it if it is in their nature....
Or how about they act like they think they are suppose to act because they heard some story about a big noise tattooer acted towards a customer...the story is completley blown out of proportion and when you get the real skinny on what happened it all made sense....
Tattooing is hard work...most people that spend an hour in a shop that you spend your whole life in probably get the perception it is easy....IT IS VERY DRAINING.....I mean ass kicking as hard as running a jack hammer or ditch digging(I guess i still am kinda)ass kicking...
but the customers are the real reward...that is why it gets good...and I have a alot of friends that agree...However the customer also makes it the biggest struggle...
what is that saying..'people only ask how your doing so they don't let on how little they care"...Ok a customer books an appointment(thats why i like walk ins..I tell them i will get em tattooed if they can wait...for the people in front of them or the hours it takes to draw the picture they showed you on their phone...)is every single customers printer always out of ink...
But lets go with an appointment..Ok the guy works all week and he has an appointment at 5 on friday...he is running a little late but figures it is his time anyway so what is 15 minutes...at the same time at the shop the artist has a guy there with the cash that wants a small one...well is the appointment coming?...if i tell the guy at the shop no and the customer does not show up i am out both tattoos and cannot pay my starbucks debit card(yeah right...somethin important like that)...whatever...so you take the guy there and then the appt. shows up... he flies right up to your station and you tell him.."i got this one infront of you and then i will get to you..."he is pissed...pacing...but he will get over it....He shoulda been on time..I am a nut about being on time....it is all about the individuals personality...
Ok or you are working on a tattoo that some guy worked all week for the $ and another customer comes up and wants to ask you how you can add on to a tattoo..and you try politely to tell them.."hey i gotta do this right now when i get to you you will have my undivided attention" in which the customer replies.."do you think cherry blossoms will work?" like you did not say anything....usually we are guarded until we see where they are coming from...
there is a whole lot going on before you walk in the shop....
The customers are usually intimidated to begin with...they think their questions will be dumb...but i always ask them what they do...lets say they cut hair..i do not know anything about that..like they do not know anything about tattooing...of course they have questions....fire away....but when you get the customer that wants you to give them the answer THEY WANT..not the truth...tattooing is so overrun now they will find someone who will give them the answer they want...maybe not the tattoo but the answer....
People love their tattoos....I was told that very young by a great tattooer....remember people love thier tattoos...I have seen a perfectly good reaper done on a customer by someone and had a tattooer look at it and say 'who did that reaper?...they shaded it backwards..." (actually it is that cliff raven reaper..it is not shaded backwards it is like that on the flash) so a week later i get a call from the customer"shane can you fix my reaper?"...Why? whats wrong with it? it is because that guy told you it was shaded wrong? it was fine and you loved it for 2 years until some nitiwt says something about it...you loved it when you picked it....that is so sad...
Anyway....It is a fine line......but there are all kinds of tattooers..like there are all kinds of customers...
Another older tattooer told me when i was young that it is the experience...the whole of it...someone who bumps into a world famous guy tattooing them may do a beautiful eagle but they like the one that we, as tattooers, may not think is the best technically because they dug the experience people get tattooed for all knids of reasons and art is relative......
My longest friendships are with tattooers...in spite of us being tattooers..some i may not see everyday or every year but when i do it is like not a day has passed....and in every tattooer there is a customer...WE ARE CUSTOMERS...all of us....and regardless of what they may portray they all put there pants on one leg at a time...noone truly shits beige....
I do not take breaks....not rest breaks anyway..i may have to pour some color..but I usually do not stop to smoke or coffee or eat...I barely do that between tattoos...and i know i am not as good as my peers...but i have been around it and done it since i was a little kid and i know part of the reason i am so swamped every single day is customer relations...THANK GOD I AM SO SWAMPED....
gratitude...being grateful that we have the best job in the world...in spite of the bad backs,neck extra 20 pounds the lack of privacy,the hurt hands and wrists,bad eyes,the judgements,bad diet,the intra industry personality wars, who knows who, thousands of people chasing the same nickel....the cant get to sleep because i crossed that line on the eagle feather...,is my dick too small( where did that one come from) the IRS,state laws,the internet etc...etc.etc...it is still the best job in the world....
The customer is the most important part of all of this....no question....it is a two way street and keeping your side clean is the best thing you can do....
PS i did an article/ interview with Big bad Jack Rudy that is coming out in TAM #25...check it out....

CUSTOMER RESPECT...OF COURSE IT EXISTS...WHERE WOULD WE BE WITHOUT CUSTOMERS.... It is very varied...like someone said there are all kinds of people..so there are all kinds of tattooers....Most people when they first come in the shop think i am scowling at them...but i cannot see past 15 feet so I am trying to discern who it is....
I work in a street shop..I always have worked in a street shop...I like it.....I always liked Mikey perfettos(pronounciation..not spelling) way of running a shop...the dry erase board you put your name on...whether you want a back piece or a litlle kanji...you get your name on the board..you will get tattooed that day... he takes the board away at a certain point and you gotta come back tommorrow...Also his customers are fiercely loyal...people go there with sleeves or work from really great and well known artists and his customers will look at it and say.."those are nice...but look at the ones Mikey put on me"
Tattooing has turned into a real whirlwind...more people today getting tattooed than ever...more tattooers tattooing than ever...more personalities....I promise i will not go into a "back in the day" rant.. I am not sure if it was better back then anymore but with the tattooer and tattooed population exploding that adds alot into what is happening...With all these people comes all these personalities and egos and behavior....
It is a imperative for a tattooer to remember that his customer may have worked 40 hours for the 200 bucks you are gonna get in an hour or two...and it is also hard to have 6 or 7 18 year old girls ask you'what place hurts the least on the body and i can hide it from my parents" naturally I think...if you want a tattoo you will get it where you want it regardless of the pain...it is a tightrope or have people coming at you all day asking"how much would you have charged for this?" rolling up their sleeve...
but it is important for customers to remember that a tattoo machine is not a magic wand...(well Id swear it is in some peoples hands)Like all the young tattoo-ologists that come with their friend to get their first and you put the pattern on and they ask their friend rather than look in the mirror...or the facebook thing...tattooing with people trying to film it to put it on line with their phones...or when you go to dip your machine in ink they slip a camera in and take a shot of a pattern with one line....I mean it is alot....
then the memorial tattoo.... they are going thru the biggest changes in their life and you are poking holes in them...there is so much going on that people do not realize....and while all that is going on you may have had a fight with your significant other, or your kid or grandkid is sick....but you have to leave all that outside of what you are doing..
Then we have that all too ga-narly EGO...on both sides of the fence...Like in sobriety at the end of a 12 step meeting they say the lords prayer and I heard a guy say "deliver us from ego" rather than "deliver us from evil"...ego is a huge thing...more now than ever...Opinions(like mine i am typing out now) are a big factor too....what was it rollo said"alot of tattooers are building monuments to themselves rather than doing what the customer wants"
people get tattooed for all kinds of reasons..and sometimes people think a tattoo is gonna change their life...its not...it is just them with a tattoo...
Then the cool factor... right??? I had a guy tattooing for a couple of days at the shop who used to have a serious attitude...not anymore..and i asked him about it.and he said he learned it..like watching more 'experienced" tattooers act bothered by the customers...Its actually pretty funny when you think about it...but he realized that is what he thought he was suppose to act like...and you tattooers would laugh if you knew they guy he learned from...this guy was notorius like sitting behind a counter with his hands hidden smiling and talking to the customer while flipping them off with both hands
Most Tattooers start hanging around shops very young...they are very impressionable...it is the old nature versus nurture arguement..and one day the nature wins over if they were nurtured liked the guy i just mentioned...unless they are naturally nitwits to begin with...but they may have learned that arrogant behavior....but usually they will lose it if it is in their nature....
Or how about they act like they think they are suppose to act because they heard some story about a big noise tattooer acted towards a customer...the story is completley blown out of proportion and when you get the real skinny on what happened it all made sense....
Tattooing is hard work...most people that spend an hour in a shop that you spend your whole life in probably get the perception it is easy....IT IS VERY DRAINING.....I mean ass kicking as hard as running a jack hammer or ditch digging(I guess i still am kinda)ass kicking...
but the customers are the real reward...that is why it gets good...and I have a alot of friends that agree...However the customer also makes it the biggest struggle...
what is that saying..'people only ask how your doing so they don't let on how little they care"...Ok a customer books an appointment(thats why i like walk ins..I tell them i will get em tattooed if they can wait...for the people in front of them or the hours it takes to draw the picture they showed you on their phone...)is every single customers printer always out of ink...
But lets go with an appointment..Ok the guy works all week and he has an appointment at 5 on friday...he is running a little late but figures it is his time anyway so what is 15 minutes...at the same time at the shop the artist has a guy there with the cash that wants a small one...well is the appointment coming?...if i tell the guy at the shop no and the customer does not show up i am out both tattoos and cannot pay my starbucks debit card(yeah right...somethin important like that)...whatever...so you take the guy there and then the appt. shows up... he flies right up to your station and you tell him.."i got this one infront of you and then i will get to you..."he is pissed...pacing...but he will get over it....He shoulda been on time..I am a nut about being on time....it is all about the individuals personality...
Ok or you are working on a tattoo that some guy worked all week for the $ and another customer comes up and wants to ask you how you can add on to a tattoo..and you try politely to tell them.."hey i gotta do this right now when i get to you you will have my undivided attention" in which the customer replies.."do you think cherry blossoms will work?" like you did not say anything....usually we are guarded until we see where they are coming from...
there is a whole lot going on before you walk in the shop....
The customers are usually intimidated to begin with...they think their questions will be dumb...but i always ask them what they do...lets say they cut hair..i do not know anything about that..like they do not know anything about tattooing...of course they have questions....fire away....but when you get the customer that wants you to give them the answer THEY WANT..not the truth...tattooing is so overrun now they will find someone who will give them the answer they want...maybe not the tattoo but the answer....
People love their tattoos....I was told that very young by a great tattooer....remember people love thier tattoos...I have seen a perfectly good reaper done on a customer by someone and had a tattooer look at it and say 'who did that reaper?...they shaded it backwards..." (actually it is that cliff raven reaper..it is not shaded backwards it is like that on the flash) so a week later i get a call from the customer"shane can you fix my reaper?"...Why? whats wrong with it? it is because that guy told you it was shaded wrong? it was fine and you loved it for 2 years until some nitiwt says something about it...you loved it when you picked it....that is so sad...
Anyway....It is a fine line......but there are all kinds of tattooers..like there are all kinds of customers...
Another older tattooer told me when i was young that it is the experience...the whole of it...someone who bumps into a world famous guy tattooing them may do a beautiful eagle but they like the one that we, as tattooers, may not think is the best technically because they dug the experience people get tattooed for all knids of reasons and art is relative......
My longest friendships are with tattooers...in spite of us being tattooers..some i may not see everyday or every year but when i do it is like not a day has passed....and in every tattooer there is a customer...WE ARE CUSTOMERS...all of us....and regardless of what they may portray they all put there pants on one leg at a time...noone truly shits beige....
I do not take breaks....not rest breaks anyway..i may have to pour some color..but I usually do not stop to smoke or coffee or eat...I barely do that between tattoos...and i know i am not as good as my peers...but i have been around it and done it since i was a little kid and i know part of the reason i am so swamped every single day is customer relations...THANK GOD I AM SO SWAMPED....
gratitude...being grateful that we have the best job in the world...in spite of the bad backs,neck extra 20 pounds the lack of privacy,the hurt hands and wrists,bad eyes,the judgements,bad diet,the intra industry personality wars, who knows who, thousands of people chasing the same nickel....the cant get to sleep because i crossed that line on the eagle feather...,is my dick too small( where did that one come from) the IRS,state laws,the internet etc...etc.etc...it is still the best job in the world....
The customer is the most important part of all of this....no question....it is a two way street and keeping your side clean is the best thing you can do....
PS i did an article/ interview with Big bad Jack Rudy that is coming out in TAM #25...check it out....

CUSTOMER RESPECT...OF COURSE IT EXISTS...WHERE WOULD WE BE WITHOUT CUSTOMERS.... It is very varied...like someone said there are all kinds of people..so there are all kinds of tattooers....Most people when they first come in the shop think i am scowling at them...but i cannot see past 15 feet so I am trying to discern who it is....
I work in a street shop..I always have worked in a street shop...I like it.....I always liked Mikey perfettos(pronounciation..not spelling) way of running a shop...the dry erase board you put your name on...whether you want a back piece or a litlle kanji...you get your name on the board..you will get tattooed that day... he takes the board away at a certain point and you gotta come back tommorrow...Also his customers are fiercely loyal...people go there with sleeves or work from really great and well known artists and his customers will look at it and say.."those are nice...but look at the ones Mikey put on me"
Tattooing has turned into a real whirlwind...more people today getting tattooed than ever...more tattooers tattooing than ever...more personalities....I promise i will not go into a "back in the day" rant.. I am not sure if it was better back then anymore but with the tattooer and tattooed population exploding that adds alot into what is happening...With all these people comes all these personalities and egos and behavior....
It is a imperative for a tattooer to remember that his customer may have worked 40 hours for the 200 bucks you are gonna get in an hour or two...and it is also hard to have 6 or 7 18 year old girls ask you'what place hurts the least on the body and i can hide it from my parents" naturally I think...if you want a tattoo you will get it where you want it regardless of the pain...it is a tightrope or have people coming at you all day asking"how much would you have charged for this?" rolling up their sleeve...
but it is important for customers to remember that a tattoo machine is not a magic wand...(well Id swear it is in some peoples hands)Like all the young tattoo-ologists that come with their friend to get their first and you put the pattern on and they ask their friend rather than look in the mirror...or the facebook thing...tattooing with people trying to film it to put it on line with their phones...or when you go to dip your machine in ink they slip a camera in and take a shot of a pattern with one line....I mean it is alot....
then the memorial tattoo.... they are going thru the biggest changes in their life and you are poking holes in them...there is so much going on that people do not realize....and while all that is going on you may have had a fight with your significant other, or your kid or grandkid is sick....but you have to leave all that outside of what you are doing..
Then we have that all too ga-narly EGO...on both sides of the fence...Like in sobriety at the end of a 12 step meeting they say the lords prayer and I heard a guy say "deliver us from ego" rather than "deliver us from evil"...ego is a huge thing...more now than ever...Opinions(like mine i am typing out now) are a big factor too....what was it rollo said"alot of tattooers are building monuments to themselves rather than doing what the customer wants"
people get tattooed for all kinds of reasons..and sometimes people think a tattoo is gonna change their life...its not...it is just them with a tattoo...
Then the cool factor... right??? I had a guy tattooing for a couple of days at the shop who used to have a serious attitude...not anymore..and i asked him about it.and he said he learned it..like watching more 'experienced" tattooers act bothered by the customers...Its actually pretty funny when you think about it...but he realized that is what he thought he was suppose to act like...and you tattooers would laugh if you knew they guy he learned from...this guy was notorius like sitting behind a counter with his hands hidden smiling and talking to the customer while flipping them off with both hands
Most Tattooers start hanging around shops very young...they are very impressionable...it is the old nature versus nurture arguement..and one day the nature wins over if they were nurtured liked the guy i just mentioned...unless they are naturally nitwits to begin with...but they may have learned that arrogant behavior....but usually they will lose it if it is in their nature....
Or how about they act like they think they are suppose to act because they heard some story about a big noise tattooer acted towards a customer...the story is completley blown out of proportion and when you get the real skinny on what happened it all made sense....
Tattooing is hard work...most people that spend an hour in a shop that you spend your whole life in probably get the perception it is easy....IT IS VERY DRAINING.....I mean ass kicking as hard as running a jack hammer or ditch digging(I guess i still am kinda)ass kicking...
but the customers are the real reward...that is why it gets good...and I have a alot of friends that agree...However the customer also makes it the biggest struggle...
what is that saying..'people only ask how your doing so they don't let on how little they care"...Ok a customer books an appointment(thats why i like walk ins..I tell them i will get em tattooed if they can wait...for the people in front of them or the hours it takes to draw the picture they showed you on their phone...)is every single customers printer always out of ink...
But lets go with an appointment..Ok the guy works all week and he has an appointment at 5 on friday...he is running a little late but figures it is his time anyway so what is 15 minutes...at the same time at the shop the artist has a guy there with the cash that wants a small one...well is the appointment coming?...if i tell the guy at the shop no and the customer does not show up i am out both tattoos and cannot pay my starbucks debit card(yeah right...somethin important like that)...whatever...so you take the guy there and then the appt. shows up... he flies right up to your station and you tell him.."i got this one infront of you and then i will get to you..."he is pissed...pacing...but he will get over it....He shoulda been on time..I am a nut about being on time....it is all about the individuals personality...
Ok or you are working on a tattoo that some guy worked all week for the $ and another customer comes up and wants to ask you how you can add on to a tattoo..and you try politely to tell them.."hey i gotta do this right now when i get to you you will have my undivided attention" in which the customer replies.."do you think cherry blossoms will work?" like you did not say anything....usually we are guarded until we see where they are coming from...
there is a whole lot going on before you walk in the shop....
The customers are usually intimidated to begin with...they think their questions will be dumb...but i always ask them what they do...lets say they cut hair..i do not know anything about that..like they do not know anything about tattooing...of course they have questions....fire away....but when you get the customer that wants you to give them the answer THEY WANT..not the truth...tattooing is so overrun now they will find someone who will give them the answer they want...maybe not the tattoo but the answer....
People love their tattoos....I was told that very young by a great tattooer....remember people love thier tattoos...I have seen a perfectly good reaper done on a customer by someone and had a tattooer look at it and say 'who did that reaper?...they shaded it backwards..." (actually it is that cliff raven reaper..it is not shaded backwards it is like that on the flash) so a week later i get a call from the customer"shane can you fix my reaper?"...Why? whats wrong with it? it is because that guy told you it was shaded wrong? it was fine and you loved it for 2 years until some nitiwt says something about it...you loved it when you picked it....that is so sad...
Anyway....It is a fine line......but there are all kinds of tattooers..like there are all kinds of customers...
Another older tattooer told me when i was young that it is the experience...the whole of it...someone who bumps into a world famous guy tattooing them may do a beautiful eagle but they like the one that we, as tattooers, may not think is the best technically because they dug the experience people get tattooed for all knids of reasons and art is relative......
My longest friendships are with tattooers...in spite of us being tattooers..some i may not see everyday or every year but when i do it is like not a day has passed....and in every tattooer there is a customer...WE ARE CUSTOMERS...all of us....and regardless of what they may portray they all put there pants on one leg at a time...noone truly shits beige....
I do not take breaks....not rest breaks anyway..i may have to pour some color..but I usually do not stop to smoke or coffee or eat...I barely do that between tattoos...and i know i am not as good as my peers...but i have been around it and done it since i was a little kid and i know part of the reason i am so swamped every single day is customer relations...THANK GOD I AM SO SWAMPED....
gratitude...being grateful that we have the best job in the world...in spite of the bad backs,neck extra 20 pounds the lack of privacy,the hurt hands and wrists,bad eyes,the judgements,bad diet,the intra industry personality wars, who knows who, thousands of people chasing the same nickel....the cant get to sleep because i crossed that line on the eagle feather...,is my dick too small( where did that one come from) the IRS,state laws,the internet etc...etc.etc...it is still the best job in the world....
The customer is the most important part of all of this....no question....it is a two way street and keeping your side clean is the best thing you can do....
PS i did an article/ interview with Big bad Jack Rudy that is coming out in TAM #25...check it out....

CUSTOMER RESPECT...OF COURSE IT EXISTS...WHERE WOULD WE BE WITHOUT CUSTOMERS.... It is very varied...like someone said there are all kinds of people..so there are all kinds of tattooers....Most people when they first come in the shop think i am scowling at them...but i cannot see past 15 feet so I am trying to discern who it is....
I work in a street shop..I always have worked in a street shop...I like it.....I always liked Mikey perfettos(pronounciation..not spelling) way of running a shop...the dry erase board you put your name on...whether you want a back piece or a litlle kanji...you get your name on the board..you will get tattooed that day... he takes the board away at a certain point and you gotta come back tommorrow...Also his customers are fiercely loyal...people go there with sleeves or work from really great and well known artists and his customers will look at it and say.."those are nice...but look at the ones Mikey put on me"
Tattooing has turned into a real whirlwind...more people today getting tattooed than ever...more tattooers tattooing than ever...more personalities....I promise i will not go into a "back in the day" rant.. I am not sure if it was better back then anymore but with the tattooer and tattooed population exploding that adds alot into what is happening...With all these people comes all these personalities and egos and behavior....
It is a imperative for a tattooer to remember that his customer may have worked 40 hours for the 200 bucks you are gonna get in an hour or two...and it is also hard to have 6 or 7 18 year old girls ask you'what place hurts the least on the body and i can hide it from my parents" naturally I think...if you want a tattoo you will get it where you want it regardless of the pain...it is a tightrope or have people coming at you all day asking"how much would you have charged for this?" rolling up their sleeve...
but it is important for customers to remember that a tattoo machine is not a magic wand...(well Id swear it is in some peoples hands)Like all the young tattoo-ologists that come with their friend to get their first and you put the pattern on and they ask their friend rather than look in the mirror...or the facebook thing...tattooing with people trying to film it to put it on line with their phones...or when you go to dip your machine in ink they slip a camera in and take a shot of a pattern with one line....I mean it is alot....
then the memorial tattoo.... they are going thru the biggest changes in their life and you are poking holes in them...there is so much going on that people do not realize....and while all that is going on you may have had a fight with your significant other, or your kid or grandkid is sick....but you have to leave all that outside of what you are doing..
Then we have that all too ga-narly EGO...on both sides of the fence...Like in sobriety at the end of a 12 step meeting they say the lords prayer and I heard a guy say "deliver us from ego" rather than "deliver us from evil"...ego is a huge thing...more now than ever...Opinions(like mine i am typing out now) are a big factor too....what was it rollo said"alot of tattooers are building monuments to themselves rather than doing what the customer wants"
people get tattooed for all kinds of reasons..and sometimes people think a tattoo is gonna change their life...its not...it is just them with a tattoo...
Then the cool factor... right??? I had a guy tattooing for a couple of days at the shop who used to have a serious attitude...not anymore..and i asked him about it.and he said he learned it..like watching more 'experienced" tattooers act bothered by the customers...Its actually pretty funny when you think about it...but he realized that is what he thought he was suppose to act like...and you tattooers would laugh if you knew they guy he learned from...this guy was notorius like sitting behind a counter with his hands hidden smiling and talking to the customer while flipping them off with both hands
Most Tattooers start hanging around shops very young...they are very impressionable...it is the old nature versus nurture arguement..and one day the nature wins over if they were nurtured liked the guy i just mentioned...unless they are naturally nitwits to begin with...but they may have learned that arrogant behavior....but usually they will lose it if it is in their nature....
Or how about they act like they think they are suppose to act because they heard some story about a big noise tattooer acted towards a customer...the story is completley blown out of proportion and when you get the real skinny on what happened it all made sense....
Tattooing is hard work...most people that spend an hour in a shop that you spend your whole life in probably get the perception it is easy....IT IS VERY DRAINING.....I mean ass kicking as hard as running a jack hammer or ditch digging(I guess i still am kinda)ass kicking...
but the customers are the real reward...that is why it gets good...and I have a alot of friends that agree...However the customer also makes it the biggest struggle...
what is that saying..'people only ask how your doing so they don't let on how little they care"...Ok a customer books an appointment(thats why i like walk ins..I tell them i will get em tattooed if they can wait...for the people in front of them or the hours it takes to draw the picture they showed you on their phone...)is every single customers printer always out of ink...
But lets go with an appointment..Ok the guy works all week and he has an appointment at 5 on friday...he is running a little late but figures it is his time anyway so what is 15 minutes...at the same time at the shop the artist has a guy there with the cash that wants a small one...well is the appointment coming?...if i tell the guy at the shop no and the customer does not show up i am out both tattoos and cannot pay my starbucks debit card(yeah right...somethin important like that)...whatever...so you take the guy there and then the appt. shows up... he flies right up to your station and you tell him.."i got this one infront of you and then i will get to you..."he is pissed...pacing...but he will get over it....He shoulda been on time..I am a nut about being on time....it is all about the individuals personality...
Ok or you are working on a tattoo that some guy worked all week for the $ and another customer comes up and wants to ask you how you can add on to a tattoo..and you try politely to tell them.."hey i gotta do this right now when i get to you you will have my undivided attention" in which the customer replies.."do you think cherry blossoms will work?" like you did not say anything....usually we are guarded until we see where they are coming from...
there is a whole lot going on before you walk in the shop....
The customers are usually intimidated to begin with...they think their questions will be dumb...but i always ask them what they do...lets say they cut hair..i do not know anything about that..like they do not know anything about tattooing...of course they have questions....fire away....but when you get the customer that wants you to give them the answer THEY WANT..not the truth...tattooing is so overrun now they will find someone who will give them the answer they want...maybe not the tattoo but the answer....
People love their tattoos....I was told that very young by a great tattooer....remember people love thier tattoos...I have seen a perfectly good reaper done on a customer by someone and had a tattooer look at it and say 'who did that reaper?...they shaded it backwards..." (actually it is that cliff raven reaper..it is not shaded backwards it is like that on the flash) so a week later i get a call from the customer"shane can you fix my reaper?"...Why? whats wrong with it? it is because that guy told you it was shaded wrong? it was fine and you loved it for 2 years until some nitiwt says something about it...you loved it when you picked it....that is so sad...
Anyway....It is a fine line......but there are all kinds of tattooers..like there are all kinds of customers...
Another older tattooer told me when i was young that it is the experience...the whole of it...someone who bumps into a world famous guy tattooing them may do a beautiful eagle but they like the one that we, as tattooers, may not think is the best technically because they dug the experience people get tattooed for all knids of reasons and art is relative......
My longest friendships are with tattooers...in spite of us being tattooers..some i may not see everyday or every year but when i do it is like not a day has passed....and in every tattooer there is a customer...WE ARE CUSTOMERS...all of us....and regardless of what they may portray they all put there pants on one leg at a time...noone truly shits beige....
I do not take breaks....not rest breaks anyway..i may have to pour some color..but I usually do not stop to smoke or coffee or eat...I barely do that between tattoos...and i know i am not as good as my peers...but i have been around it and done it since i was a little kid and i know part of the reason i am so swamped every single day is customer relations...THANK GOD I AM SO SWAMPED....
gratitude...being grateful that we have the best job in the world...in spite of the bad backs,neck extra 20 pounds the lack of privacy,the hurt hands and wrists,bad eyes,the judgements,bad diet,the intra industry personality wars, who knows who, thousands of people chasing the same nickel....the cant get to sleep because i crossed that line on the eagle feather...,is my dick too small( where did that one come from) the IRS,state laws,the internet etc...etc.etc...it is still the best job in the world....
The customer is the most important part of all of this....no question....it is a two way street and keeping your side clean is the best thing you can do....
PS i did an article/ interview with Big bad Jack Rudy that is coming out in TAM #25...check it out....

CUSTOMER RESPECT...OF COURSE IT EXISTS...WHERE WOULD WE BE WITHOUT CUSTOMERS.... It is very varied...like someone said there are all kinds of people..so there are all kinds of tattooers....Most people when they first come in the shop think i am scowling at them...but i cannot see past 15 feet so I am trying to discern who it is....
I work in a street shop..I always have worked in a street shop...I like it.....I always liked Mikey perfettos(pronounciation..not spelling) way of running a shop...the dry erase board you put your name on...whether you want a back piece or a litlle kanji...you get your name on the board..you will get tattooed that day... he takes the board away at a certain point and you gotta come back tommorrow...Also his customers are fiercely loyal...people go there with sleeves or work from really great and well known artists and his customers will look at it and say.."those are nice...but look at the ones Mikey put on me"
Tattooing has turned into a real whirlwind...more people today getting tattooed than ever...more tattooers tattooing than ever...more personalities....I promise i will not go into a "back in the day" rant.. I am not sure if it was better back then anymore but with the tattooer and tattooed population exploding that adds alot into what is happening...With all these people comes all these personalities and egos and behavior....
It is a imperative for a tattooer to remember that his customer may have worked 40 hours for the 200 bucks you are gonna get in an hour or two...and it is also hard to have 6 or 7 18 year old girls ask you'what place hurts the least on the body and i can hide it from my parents" naturally I think...if you want a tattoo you will get it where you want it regardless of the pain...it is a tightrope or have people coming at you all day asking"how much would you have charged for this?" rolling up their sleeve...
but it is important for customers to remember that a tattoo machine is not a magic wand...(well Id swear it is in some peoples hands)Like all the young tattoo-ologists that come with their friend to get their first and you put the pattern on and they ask their friend rather than look in the mirror...or the facebook thing...tattooing with people trying to film it to put it on line with their phones...or when you go to dip your machine in ink they slip a camera in and take a shot of a pattern with one line....I mean it is alot....
then the memorial tattoo.... they are going thru the biggest changes in their life and you are poking holes in them...there is so much going on that people do not realize....and while all that is going on you may have had a fight with your significant other, or your kid or grandkid is sick....but you have to leave all that outside of what you are doing..
Then we have that all too ga-narly EGO...on both sides of the fence...Like in sobriety at the end of a 12 step meeting they say the lords prayer and I heard a guy say "deliver us from ego" rather than "deliver us from evil"...ego is a huge thing...more now than ever...Opinions(like mine i am typing out now) are a big factor too....what was it rollo said"alot of tattooers are building monuments to themselves rather than doing what the customer wants"
people get tattooed for all kinds of reasons..and sometimes people think a tattoo is gonna change their life...its not...it is just them with a tattoo...
Then the cool factor... right??? I had a guy tattooing for a couple of days at the shop who used to have a serious attitude...not anymore..and i asked him about it.and he said he learned it..like watching more 'experienced" tattooers act bothered by the customers...Its actually pretty funny when you think about it...but he realized that is what he thought he was suppose to act like...and you tattooers would laugh if you knew they guy he learned from...this guy was notorius like sitting behind a counter with his hands hidden smiling and talking to the customer while flipping them off with both hands
Most Tattooers start hanging around shops very young...they are very impressionable...it is the old nature versus nurture arguement..and one day the nature wins over if they were nurtured liked the guy i just mentioned...unless they are naturally nitwits to begin with...but they may have learned that arrogant behavior....but usually they will lose it if it is in their nature....
Or how about they act like they think they are suppose to act because they heard some story about a big noise tattooer acted towards a customer...the story is completley blown out of proportion and when you get the real skinny on what happened it all made sense....
Tattooing is hard work...most people that spend an hour in a shop that you spend your whole life in probably get the perception it is easy....IT IS VERY DRAINING.....I mean ass kicking as hard as running a jack hammer or ditch digging(I guess i still am kinda)ass kicking...
but the customers are the real reward...that is why it gets good...and I have a alot of friends that agree...However the customer also makes it the biggest struggle...
what is that saying..'people only ask how your doing so they don't let on how little they care"...Ok a customer books an appointment(thats why i like walk ins..I tell them i will get em tattooed if they can wait...for the people in front of them or the hours it takes to draw the picture they showed you on their phone...)is every single customers printer always out of ink...
But lets go with an appointment..Ok the guy works all week and he has an appointment at 5 on friday...he is running a little late but figures it is his time anyway so what is 15 minutes...at the same time at the shop the artist has a guy there with the cash that wants a small one...well is the appointment coming?...if i tell the guy at the shop no and the customer does not show up i am out both tattoos and cannot pay my starbucks debit card(yeah right...somethin important like that)...whatever...so you take the guy there and then the appt. shows up... he flies right up to your station and you tell him.."i got this one infront of you and then i will get to you..."he is pissed...pacing...but he will get over it....He shoulda been on time..I am a nut about being on time....it is all about the individuals personality...
Ok or you are working on a tattoo that some guy worked all week for the $ and another customer comes up and wants to ask you how you can add on to a tattoo..and you try politely to tell them.."hey i gotta do this right now when i get to you you will have my undivided attention" in which the customer replies.."do you think cherry blossoms will work?" like you did not say anything....usually we are guarded until we see where they are coming from...
there is a whole lot going on before you walk in the shop....
The customers are usually intimidated to begin with...they think their questions will be dumb...but i always ask them what they do...lets say they cut hair..i do not know anything about that..like they do not know anything about tattooing...of course they have questions....fire away....but when you get the customer that wants you to give them the answer THEY WANT..not the truth...tattooing is so overrun now they will find someone who will give them the answer they want...maybe not the tattoo but the answer....
People love their tattoos....I was told that very young by a great tattooer....remember people love thier tattoos...I have seen a perfectly good reaper done on a customer by someone and had a tattooer look at it and say 'who did that reaper?...they shaded it backwards..." (actually it is that cliff raven reaper..it is not shaded backwards it is like that on the flash) so a week later i get a call from the customer"shane can you fix my reaper?"...Why? whats wrong with it? it is because that guy told you it was shaded wrong? it was fine and you loved it for 2 years until some nitiwt says something about it...you loved it when you picked it....that is so sad...
Anyway....It is a fine line......but there are all kinds of tattooers..like there are all kinds of customers...
Another older tattooer told me when i was young that it is the experience...the whole of it...someone who bumps into a world famous guy tattooing them may do a beautiful eagle but they like the one that we, as tattooers, may not think is the best technically because they dug the experience people get tattooed for all knids of reasons and art is relative......
My longest friendships are with tattooers...in spite of us being tattooers..some i may not see everyday or every year but when i do it is like not a day has passed....and in every tattooer there is a customer...WE ARE CUSTOMERS...all of us....and regardless of what they may portray they all put there pants on one leg at a time...noone truly shits beige....
I do not take breaks....not rest breaks anyway..i may have to pour some color..but I usually do not stop to smoke or coffee or eat...I barely do that between tattoos...and i know i am not as good as my peers...but i have been around it and done it since i was a little kid and i know part of the reason i am so swamped every single day is customer relations...THANK GOD I AM SO SWAMPED....
gratitude...being grateful that we have the best job in the world...in spite of the bad backs,neck extra 20 pounds the lack of privacy,the hurt hands and wrists,bad eyes,the judgements,bad diet,the intra industry personality wars, who knows who, thousands of people chasing the same nickel....the cant get to sleep because i crossed that line on the eagle feather...,is my dick too small( where did that one come from) the IRS,state laws,the internet etc...etc.etc...it is still the best job in the world....
The customer is the most important part of all of this....no question....it is a two way street and keeping your side clean is the best thing you can do....
PS i did an article/ interview with Big bad Jack Rudy that is coming out in TAM #25...check it out....

CUSTOMER RESPECT...OF COURSE IT EXISTS...WHERE WOULD WE BE WITHOUT CUSTOMERS.... It is very varied...like someone said there are all kinds of people..so there are all kinds of tattooers....Most people when they first come in the shop think i am scowling at them...but i cannot see past 15 feet so I am trying to discern who it is....
I work in a street shop..I always have worked in a street shop...I like it.....I always liked Mikey perfettos(pronounciation..not spelling) way of running a shop...the dry erase board you put your name on...whether you want a back piece or a litlle kanji...you get your name on the board..you will get tattooed that day... he takes the board away at a certain point and you gotta come back tommorrow...Also his customers are fiercely loyal...people go there with sleeves or work from really great and well known artists and his customers will look at it and say.."those are nice...but look at the ones Mikey put on me"
Tattooing has turned into a real whirlwind...more people today getting tattooed than ever...more tattooers tattooing than ever...more personalities....I promise i will not go into a "back in the day" rant.. I am not sure if it was better back then anymore but with the tattooer and tattooed population exploding that adds alot into what is happening...With all these people comes all these personalities and egos and behavior....
It is a imperative for a tattooer to remember that his customer may have worked 40 hours for the 200 bucks you are gonna get in an hour or two...and it is also hard to have 6 or 7 18 year old girls ask you'what place hurts the least on the body and i can hide it from my parents" naturally I think...if you want a tattoo you will get it where you want it regardless of the pain...it is a tightrope or have people coming at you all day asking"how much would you have charged for this?" rolling up their sleeve...
but it is important for customers to remember that a tattoo machine is not a magic wand...(well Id swear it is in some peoples hands)Like all the young tattoo-ologists that come with their friend to get their first and you put the pattern on and they ask their friend rather than look in the mirror...or the facebook thing...tattooing with people trying to film it to put it on line with their phones...or when you go to dip your machine in ink they slip a camera in and take a shot of a pattern with one line....I mean it is alot....
then the memorial tattoo.... they are going thru the biggest changes in their life and you are poking holes in them...there is so much going on that people do not realize....and while all that is going on you may have had a fight with your significant other, or your kid or grandkid is sick....but you have to leave all that outside of what you are doing..
Then we have that all too ga-narly EGO...on both sides of the fence...Like in sobriety at the end of a 12 step meeting they say the lords prayer and I heard a guy say "deliver us from ego" rather than "deliver us from evil"...ego is a huge thing...more now than ever...Opinions(like mine i am typing out now) are a big factor too....what was it rollo said"alot of tattooers are building monuments to themselves rather than doing what the customer wants"
people get tattooed for all kinds of reasons..and sometimes people think a tattoo is gonna change their life...its not...it is just them with a tattoo...
Then the cool factor... right??? I had a guy tattooing for a couple of days at the shop who used to have a serious attitude...not anymore..and i asked him about it.and he said he learned it..like watching more 'experienced" tattooers act bothered by the customers...Its actually pretty funny when you think about it...but he realized that is what he thought he was suppose to act like...and you tattooers would laugh if you knew they guy he learned from...this guy was notorius like sitting behind a counter with his hands hidden smiling and talking to the customer while flipping them off with both hands
Most Tattooers start hanging around shops very young...they are very impressionable...it is the old nature versus nurture arguement..and one day the nature wins over if they were nurtured liked the guy i just mentioned...unless they are naturally nitwits to begin with...but they may have learned that arrogant behavior....but usually they will lose it if it is in their nature....
Or how about they act like they think they are suppose to act because they heard some story about a big noise tattooer acted towards a customer...the story is completley blown out of proportion and when you get the real skinny on what happened it all made sense....
Tattooing is hard work...most people that spend an hour in a shop that you spend your whole life in probably get the perception it is easy....IT IS VERY DRAINING.....I mean ass kicking as hard as running a jack hammer or ditch digging(I guess i still am kinda)ass kicking...
but the customers are the real reward...that is why it gets good...and I have a alot of friends that agree...However the customer also makes it the biggest struggle...
what is that saying..'people only ask how your doing so they don't let on how little they care"...Ok a customer books an appointment(thats why i like walk ins..I tell them i will get em tattooed if they can wait...for the people in front of them or the hours it takes to draw the picture they showed you on their phone...)is every single customers printer always out of ink...
But lets go with an appointment..Ok the guy works all week and he has an appointment at 5 on friday...he is running a little late but figures it is his time anyway so what is 15 minutes...at the same time at the shop the artist has a guy there with the cash that wants a small one...well is the appointment coming?...if i tell the guy at the shop no and the customer does not show up i am out both tattoos and cannot pay my starbucks debit card(yeah right...somethin important like that)...whatever...so you take the guy there and then the appt. shows up... he flies right up to your station and you tell him.."i got this one infront of you and then i will get to you..."he is pissed...pacing...but he will get over it....He shoulda been on time..I am a nut about being on time....it is all about the individuals personality...
Ok or you are working on a tattoo that some guy worked all week for the $ and another customer comes up and wants to ask you how you can add on to a tattoo..and you try politely to tell them.."hey i gotta do this right now when i get to you you will have my undivided attention" in which the customer replies.."do you think cherry blossoms will work?" like you did not say anything....usually we are guarded until we see where they are coming from...
there is a whole lot going on before you walk in the shop....
The customers are usually intimidated to begin with...they think their questions will be dumb...but i always ask them what they do...lets say they cut hair..i do not know anything about that..like they do not know anything about tattooing...of course they have questions....fire away....but when you get the customer that wants you to give them the answer THEY WANT..not the truth...tattooing is so overrun now they will find someone who will give them the answer they want...maybe not the tattoo but the answer....
People love their tattoos....I was told that very young by a great tattooer....remember people love thier tattoos...I have seen a perfectly good reaper done on a customer by someone and had a tattooer look at it and say 'who did that reaper?...they shaded it backwards..." (actually it is that cliff raven reaper..it is not shaded backwards it is like that on the flash) so a week later i get a call from the customer"shane can you fix my reaper?"...Why? whats wrong with it? it is because that guy told you it was shaded wrong? it was fine and you loved it for 2 years until some nitiwt says something about it...you loved it when you picked it....that is so sad...
Anyway....It is a fine line......but there are all kinds of tattooers..like there are all kinds of customers...
Another older tattooer told me when i was young that it is the experience...the whole of it...someone who bumps into a world famous guy tattooing them may do a beautiful eagle but they like the one that we, as tattooers, may not think is the best technically because they dug the experience people get tattooed for all knids of reasons and art is relative......
My longest friendships are with tattooers...in spite of us being tattooers..some i may not see everyday or every year but when i do it is like not a day has passed....and in every tattooer there is a customer...WE ARE CUSTOMERS...all of us....and regardless of what they may portray they all put there pants on one leg at a time...noone truly shits beige....
I do not take breaks....not rest breaks anyway..i may have to pour some color..but I usually do not stop to smoke or coffee or eat...I barely do that between tattoos...and i know i am not as good as my peers...but i have been around it and done it since i was a little kid and i know part of the reason i am so swamped every single day is customer relations...THANK GOD I AM SO SWAMPED....
gratitude...being grateful that we have the best job in the world...in spite of the bad backs,neck extra 20 pounds the lack of privacy,the hurt hands and wrists,bad eyes,the judgements,bad diet,the intra industry personality wars, who knows who, thousands of people chasing the same nickel....the cant get to sleep because i crossed that line on the eagle feather...,is my dick too small( where did that one come from) the IRS,state laws,the internet etc...etc.etc...it is still the best job in the world....
The customer is the most important part of all of this....no question....it is a two way street and keeping your side clean is the best thing you can do....
PS i did an article/ interview with Big bad Jack Rudy that is coming out in TAM #25...check it out....

CUSTOMER RESPECT...OF COURSE IT EXISTS...WHERE WOULD WE BE WITHOUT CUSTOMERS.... It is very varied...like someone said there are all kinds of people..so there are all kinds of tattooers....Most people when they first come in the shop think i am scowling at them...but i cannot see past 15 feet so I am trying to discern who it is....
I work in a street shop..I always have worked in a street shop...I like it.....I always liked Mikey perfettos(pronounciation..not spelling) way of running a shop...the dry erase board you put your name on...whether you want a back piece or a litlle kanji...you get your name on the board..you will get tattooed that day... he takes the board away at a certain point and you gotta come back tommorrow...Also his customers are fiercely loyal...people go there with sleeves or work from really great and well known artists and his customers will look at it and say.."those are nice...but look at the ones Mikey put on me"
Tattooing has turned into a real whirlwind...more people today getting tattooed than ever...more tattooers tattooing than ever...more personalities....I promise i will not go into a "back in the day" rant.. I am not sure if it was better back then anymore but with the tattooer and tattooed population exploding that adds alot into what is happening...With all these people comes all these personalities and egos and behavior....
It is a imperative for a tattooer to remember that his customer may have worked 40 hours for the 200 bucks you are gonna get in an hour or two...and it is also hard to have 6 or 7 18 year old girls ask you'what place hurts the least on the body and i can hide it from my parents" naturally I think...if you want a tattoo you will get it where you want it regardless of the pain...it is a tightrope or have people coming at you all day asking"how much would you have charged for this?" rolling up their sleeve...
but it is important for customers to remember that a tattoo machine is not a magic wand...(well Id swear it is in some peoples hands)Like all the young tattoo-ologists that come with their friend to get their first and you put the pattern on and they ask their friend rather than look in the mirror...or the facebook thing...tattooing with people trying to film it to put it on line with their phones...or when you go to dip your machine in ink they slip a camera in and take a shot of a pattern with one line....I mean it is alot....
then the memorial tattoo.... they are going thru the biggest changes in their life and you are poking holes in them...there is so much going on that people do not realize....and while all that is going on you may have had a fight with your significant other, or your kid or grandkid is sick....but you have to leave all that outside of what you are doing..
Then we have that all too ga-narly EGO...on both sides of the fence...Like in sobriety at the end of a 12 step meeting they say the lords prayer and I heard a guy say "deliver us from ego" rather than "deliver us from evil"...ego is a huge thing...more now than ever...Opinions(like mine i am typing out now) are a big factor too....what was it rollo said"alot of tattooers are building monuments to themselves rather than doing what the customer wants"
people get tattooed for all kinds of reasons..and sometimes people think a tattoo is gonna change their life...its not...it is just them with a tattoo...
Then the cool factor... right??? I had a guy tattooing for a couple of days at the shop who used to have a serious attitude...not anymore..and i asked him about it.and he said he learned it..like watching more 'experienced" tattooers act bothered by the customers...Its actually pretty funny when you think about it...but he realized that is what he thought he was suppose to act like...and you tattooers would laugh if you knew they guy he learned from...this guy was notorius like sitting behind a counter with his hands hidden smiling and talking to the customer while flipping them off with both hands
Most Tattooers start hanging around shops very young...they are very impressionable...it is the old nature versus nurture arguement..and one day the nature wins over if they were nurtured liked the guy i just mentioned...unless they are naturally nitwits to begin with...but they may have learned that arrogant behavior....but usually they will lose it if it is in their nature....
Or how about they act like they think they are suppose to act because they heard some story about a big noise tattooer acted towards a customer...the story is completley blown out of proportion and when you get the real skinny on what happened it all made sense....
Tattooing is hard work...most people that spend an hour in a shop that you spend your whole life in probably get the perception it is easy....IT IS VERY DRAINING.....I mean ass kicking as hard as running a jack hammer or ditch digging(I guess i still am kinda)ass kicking...
but the customers are the real reward...that is why it gets good...and I have a alot of friends that agree...However the customer also makes it the biggest struggle...
what is that saying..'people only ask how your doing so they don't let on how little they care"...Ok a customer books an appointment(thats why i like walk ins..I tell them i will get em tattooed if they can wait...for the people in front of them or the hours it takes to draw the picture they showed you on their phone...)is every single customers printer always out of ink...
But lets go with an appointment..Ok the guy works all week and he has an appointment at 5 on friday...he is running a little late but figures it is his time anyway so what is 15 minutes...at the same time at the shop the artist has a guy there with the cash that wants a small one...well is the appointment coming?...if i tell the guy at the shop no and the customer does not show up i am out both tattoos and cannot pay my starbucks debit card(yeah right...somethin important like that)...whatever...so you take the guy there and then the appt. shows up... he flies right up to your station and you tell him.."i got this one infront of you and then i will get to you..."he is pissed...pacing...but he will get over it....He shoulda been on time..I am a nut about being on time....it is all about the individuals personality...
Ok or you are working on a tattoo that some guy worked all week for the $ and another customer comes up and wants to ask you how you can add on to a tattoo..and you try politely to tell them.."hey i gotta do this right now when i get to you you will have my undivided attention" in which the customer replies.."do you think cherry blossoms will work?" like you did not say anything....usually we are guarded until we see where they are coming from...
there is a whole lot going on before you walk in the shop....
The customers are usually intimidated to begin with...they think their questions will be dumb...but i always ask them what they do...lets say they cut hair..i do not know anything about that..like they do not know anything about tattooing...of course they have questions....fire away....but when you get the customer that wants you to give them the answer THEY WANT..not the truth...tattooing is so overrun now they will find someone who will give them the answer they want...maybe not the tattoo but the answer....
People love their tattoos....I was told that very young by a great tattooer....remember people love thier tattoos...I have seen a perfectly good reaper done on a customer by someone and had a tattooer look at it and say 'who did that reaper?...they shaded it backwards..." (actually it is that cliff raven reaper..it is not shaded backwards it is like that on the flash) so a week later i get a call from the customer"shane can you fix my reaper?"...Why? whats wrong with it? it is because that guy told you it was shaded wrong? it was fine and you loved it for 2 years until some nitiwt says something about it...you loved it when you picked it....that is so sad...
Anyway....It is a fine line......but there are all kinds of tattooers..like there are all kinds of customers...
Another older tattooer told me when i was young that it is the experience...the whole of it...someone who bumps into a world famous guy tattooing them may do a beautiful eagle but they like the one that we, as tattooers, may not think is the best technically because they dug the experience people get tattooed for all knids of reasons and art is relative......
My longest friendships are with tattooers...in spite of us being tattooers..some i may not see everyday or every year but when i do it is like not a day has passed....and in every tattooer there is a customer...WE ARE CUSTOMERS...all of us....and regardless of what they may portray they all put there pants on one leg at a time...noone truly shits beige....
I do not take breaks....not rest breaks anyway..i may have to pour some color..but I usually do not stop to smoke or coffee or eat...I barely do that between tattoos...and i know i am not as good as my peers...but i have been around it and done it since i was a little kid and i know part of the reason i am so swamped every single day is customer relations...THANK GOD I AM SO SWAMPED....
gratitude...being grateful that we have the best job in the world...in spite of the bad backs,neck extra 20 pounds the lack of privacy,the hurt hands and wrists,bad eyes,the judgements,bad diet,the intra industry personality wars, who knows who, thousands of people chasing the same nickel....the cant get to sleep because i crossed that line on the eagle feather...,is my dick too small( where did that one come from) the IRS,state laws,the internet etc...etc.etc...it is still the best job in the world....
The customer is the most important part of all of this....no question....it is a two way street and keeping your side clean is the best thing you can do....
PS i did an article/ interview with Big bad Jack Rudy that is coming out in TAM #25...check it out....

CUSTOMER RESPECT...OF COURSE IT EXISTS...WHERE WOULD WE BE WITHOUT CUSTOMERS.... It is very varied...like someone said there are all kinds of people..so there are all kinds of tattooers....Most people when they first come in the shop think i am scowling at them...but i cannot see past 15 feet so I am trying to discern who it is....
I work in a street shop..I always have worked in a street shop...I like it.....I always liked Mikey perfettos(pronounciation..not spelling) way of running a shop...the dry erase board you put your name on...whether you want a back piece or a litlle kanji...you get your name on the board..you will get tattooed that day... he takes the board away at a certain point and you gotta come back tommorrow...Also his customers are fiercely loyal...people go there with sleeves or work from really great and well known artists and his customers will look at it and say.."those are nice...but look at the ones Mikey put on me"
Tattooing has turned into a real whirlwind...more people today getting tattooed than ever...more tattooers tattooing than ever...more personalities....I promise i will not go into a "back in the day" rant.. I am not sure if it was better back then anymore but with the tattooer and tattooed population exploding that adds alot into what is happening...With all these people comes all these personalities and egos and behavior....
It is a imperative for a tattooer to remember that his customer may have worked 40 hours for the 200 bucks you are gonna get in an hour or two...and it is also hard to have 6 or 7 18 year old girls ask you'what place hurts the least on the body and i can hide it from my parents" naturally I think...if you want a tattoo you will get it where you want it regardless of the pain...it is a tightrope or have people coming at you all day asking"how much would you have charged for this?" rolling up their sleeve...
but it is important for customers to remember that a tattoo machine is not a magic wand...(well Id swear it is in some peoples hands)Like all the young tattoo-ologists that come with their friend to get their first and you put the pattern on and they ask their friend rather than look in the mirror...or the facebook thing...tattooing with people trying to film it to put it on line with their phones...or when you go to dip your machine in ink they slip a camera in and take a shot of a pattern with one line....I mean it is alot....
then the memorial tattoo.... they are going thru the biggest changes in their life and you are poking holes in them...there is so much going on that people do not realize....and while all that is going on you may have had a fight with your significant other, or your kid or grandkid is sick....but you have to leave all that outside of what you are doing..
Then we have that all too ga-narly EGO...on both sides of the fence...Like in sobriety at the end of a 12 step meeting they say the lords prayer and I heard a guy say "deliver us from ego" rather than "deliver us from evil"...ego is a huge thing...more now than ever...Opinions(like mine i am typing out now) are a big factor too....what was it rollo said"alot of tattooers are building monuments to themselves rather than doing what the customer wants"
people get tattooed for all kinds of reasons..and sometimes people think a tattoo is gonna change their life...its not...it is just them with a tattoo...
Then the cool factor... right??? I had a guy tattooing for a couple of days at the shop who used to have a serious attitude...not anymore..and i asked him about it.and he said he learned it..like watching more 'experienced" tattooers act bothered by the customers...Its actually pretty funny when you think about it...but he realized that is what he thought he was suppose to act like...and you tattooers would laugh if you knew they guy he learned from...this guy was notorius like sitting behind a counter with his hands hidden smiling and talking to the customer while flipping them off with both hands
Most Tattooers start hanging around shops very young...they are very impressionable...it is the old nature versus nurture arguement..and one day the nature wins over if they were nurtured liked the guy i just mentioned...unless they are naturally nitwits to begin with...but they may have learned that arrogant behavior....but usually they will lose it if it is in their nature....
Or how about they act like they think they are suppose to act because they heard some story about a big noise tattooer acted towards a customer...the story is completley blown out of proportion and when you get the real skinny on what happened it all made sense....
Tattooing is hard work...most people that spend an hour in a shop that you spend your whole life in probably get the perception it is easy....IT IS VERY DRAINING.....I mean ass kicking as hard as running a jack hammer or ditch digging(I guess i still am kinda)ass kicking...
but the customers are the real reward...that is why it gets good...and I have a alot of friends that agree...However the customer also makes it the biggest struggle...
what is that saying..'people only ask how your doing so they don't let on how little they care"...Ok a customer books an appointment(thats why i like walk ins..I tell them i will get em tattooed if they can wait...for the people in front of them or the hours it takes to draw the picture they showed you on their phone...)is every single customers printer always out of ink...
But lets go with an appointment..Ok the guy works all week and he has an appointment at 5 on friday...he is running a little late but figures it is his time anyway so what is 15 minutes...at the same time at the shop the artist has a guy there with the cash that wants a small one...well is the appointment coming?...if i tell the guy at the shop no and the customer does not show up i am out both tattoos and cannot pay my starbucks debit card(yeah right...somethin important like that)...whatever...so you take the guy there and then the appt. shows up... he flies right up to your station and you tell him.."i got this one infront of you and then i will get to you..."he is pissed...pacing...but he will get over it....He shoulda been on time..I am a nut about being on time....it is all about the individuals personality...
Ok or you are working on a tattoo that some guy worked all week for the $ and another customer comes up and wants to ask you how you can add on to a tattoo..and you try politely to tell them.."hey i gotta do this right now when i get to you you will have my undivided attention" in which the customer replies.."do you think cherry blossoms will work?" like you did not say anything....usually we are guarded until we see where they are coming from...
there is a whole lot going on before you walk in the shop....
The customers are usually intimidated to begin with...they think their questions will be dumb...but i always ask them what they do...lets say they cut hair..i do not know anything about that..like they do not know anything about tattooing...of course they have questions....fire away....but when you get the customer that wants you to give them the answer THEY WANT..not the truth...tattooing is so overrun now they will find someone who will give them the answer they want...maybe not the tattoo but the answer....
People love their tattoos....I was told that very young by a great tattooer....remember people love thier tattoos...I have seen a perfectly good reaper done on a customer by someone and had a tattooer look at it and say 'who did that reaper?...they shaded it backwards..." (actually it is that cliff raven reaper..it is not shaded backwards it is like that on the flash) so a week later i get a call from the customer"shane can you fix my reaper?"...Why? whats wrong with it? it is because that guy told you it was shaded wrong? it was fine and you loved it for 2 years until some nitiwt says something about it...you loved it when you picked it....that is so sad...
Anyway....It is a fine line......but there are all kinds of tattooers..like there are all kinds of customers...
Another older tattooer told me when i was young that it is the experience...the whole of it...someone who bumps into a world famous guy tattooing them may do a beautiful eagle but they like the one that we, as tattooers, may not think is the best technically because they dug the experience people get tattooed for all knids of reasons and art is relative......
My longest friendships are with tattooers...in spite of us being tattooers..some i may not see everyday or every year but when i do it is like not a day has passed....and in every tattooer there is a customer...WE ARE CUSTOMERS...all of us....and regardless of what they may portray they all put there pants on one leg at a time...noone truly shits beige....
I do not take breaks....not rest breaks anyway..i may have to pour some color..but I usually do not stop to smoke or coffee or eat...I barely do that between tattoos...and i know i am not as good as my peers...but i have been around it and done it since i was a little kid and i know part of the reason i am so swamped every single day is customer relations...THANK GOD I AM SO SWAMPED....
gratitude...being grateful that we have the best job in the world...in spite of the bad backs,neck extra 20 pounds the lack of privacy,the hurt hands and wrists,bad eyes,the judgements,bad diet,the intra industry personality wars, who knows who, thousands of people chasing the same nickel....the cant get to sleep because i crossed that line on the eagle feather...,is my dick too small( where did that one come from) the IRS,state laws,the internet etc...etc.etc...it is still the best job in the world....
The customer is the most important part of all of this....no question....it is a two way street and keeping your side clean is the best thing you can do....
PS i did an article/ interview with Big bad Jack Rudy that is coming out in TAM #25...check it out....

You see I think it goes in cycles..i remembered when i first got tattooed the tattooer told me kings and queens and royalty getting tattooed....(little did I know HE was tattoo royalty)and then convicts...unfashionable.....and then it became fashionable ...again....this recent..last decade maybe just a little longer is the "in fashion" times...not diffrent than elephant bells.....or hip huggers...baggy verse tight...crimefighter underwear versus boxers...well thats pushing it there....
But if you look at the recently released Ben corday and amund dietzel books...those designs were the artistic forefather of ones that later became cruder...after someone did a rubbing...then copied it...to someone else not as articulate... that arm became less graceful...or a certain line was left out Ii will try and give you an example tonite(hopefully)there is a hula girl that Corday drew that you see in so many other peoples flash..some drew it very well..others missed the mark....and you can see it mutate...
In fact the center of roses...changed...and i think it was a mistake...you see ones with the classic s and y shape...well the s in the center...I see guys do them now with the 3 petals..which was a posiitive mutation..they look good..but it came from a missing line in the stencil....
I think with the explosion of artists now it is really hard to tell where people learned from...the access to all the reference that was so protected...now its easy to see what a good dragon looks like etc.....so with popularity comes what...mud...in a sense...
I digress....I think the genre that was born in the last 20 years of tattoo painting is amazing.....It still does not have a name..like impressionism or surrealism...Where a hundred years ago ..tattooers paInted to have designs...now they paint to paint...
In fact there was a period where(at least in my experience) a young tattooer was not allowed to paint flash...if you did the guys that brought you in that painted all the flash in their shop would ask"why are you doing that..." painting? " ...you gonna open your own shop?"...use our flash....or you wanna know how to mix colors...why??? you gonna open your own shop??? use our colors...etc....
but of course that is all diffrent now...and no i am not bitching about the state of things...because to tell ya the truth..I stay busy..so what do i care about 20,000,000 tattooers now...as long as i have work......it really does not effect me...EXCEPT NOW ITS HARDER TO GET OLD MACHINES AND FLASH BECAUSE EVERYONE IS COLLECTING...that is my only gripe now i guess....
I DIGRESS AGAIN...what i was saying was at ome point in the mid 20th century not as many tattooers had the talent artisically as at the turn of the century.....
That is why some of them shined so brightly....again it comes in circles..or little circles..no I mean cycles...